Frequently Asked Questions
How quickly can you respond to an emergency in Knoxville?
We answer all calls immediately, 24 hours a day, 7 days a week. Our crews are stationed throughout Knox County and surrounding areas. In most cases, we arrive on-site within 60–90 minutes of your call.
Do you work with homeowner's insurance?
Yes. We work with all major insurance carriers and can help document your claim from day one. We provide detailed photo documentation, moisture readings, and itemized estimates that insurers accept. You should still call your insurance company immediately to open a claim.
What types of damage do you handle?
We specialize in water damage restoration, fire and smoke damage restoration, and mold remediation. This includes burst pipes, flooding, sewage backup, storm damage, kitchen and structure fires, and all types of mold growth.
Are you licensed and insured in Tennessee?
Yes. We are fully licensed and insured to perform restoration work in the state of Tennessee. Our technicians hold relevant certifications including IICRC credentials for water damage and mold remediation.
How much will restoration cost?
Costs vary by damage type and extent. Water damage typically runs $2,000–$6,000, fire damage $3,000–$15,000+, and mold remediation $1,500–$5,000. We provide a detailed written estimate before any work begins. Visit our Cost Guide for a full breakdown.
Should I try to clean up the damage myself?
We strongly advise against it. DIY cleanup of water, fire, or mold damage can spread contamination, miss hidden moisture, void your insurance coverage, and create health and safety hazards. Professional equipment and techniques are required for proper remediation.
How long does restoration typically take?
Timelines depend on the damage type and severity. Water damage drying typically takes 3–5 days. Minor fire or mold work may take 1–2 weeks. Major structural damage can take 1–3 months. We provide a written timeline estimate before work begins.
What areas do you serve?
We serve Knoxville, Farragut, Bearden, Maryville, Oak Ridge, Sequoyah Hills, West Knoxville, North Knoxville, South Knoxville, Powell, Halls, Lenoir City, Alcoa, Clinton, and all of Knox County and surrounding areas.
Can mold grow after water damage even if things look dry?
Yes. Mold begins growing within 24–48 hours of water exposure, often in wall cavities, under flooring, and in insulation that appears dry from the surface. We use moisture meters and thermal imaging to detect hidden moisture before mold takes hold.
What should I do right now while waiting for your team?
If it is safe to do so: stop the water source, document everything with photos and video, move undamaged valuables out of the affected area, ventilate the space by opening windows, and do not touch any electrical equipment. See our full Emergency Checklist for detailed guidance.